FREQUENTLY ASKED QUESTIONS

Where is SI4RK located?

We are located in Bucharest, Romania
Why should I purchase from SI4RK ?

Thank you for asking! There are a few good reason to purchase a led sign from us! Totally customizable without charging extra fee ! We are here to help you create your own artwork and we are more than happy to do it ! Energy efficient - Our signs are ecofriendly ,and consume very little electricity. We use flexible rubber neon signs with led strip type cables, and they consume much less current than glass neon signs. High quality - We like working with the highest quality products, and we enjoy delivering the products as they were our own . We really put a lot of effort in creating designs, and all SI4RK products are handcrafted. Durable and Safe - Our signs are made out of plastic and plexiglass materials, which do not break into pieces if dropped. Our LED SIGNS do not heat up and are friendly to the environment.
Can I customize my neon sign according to my preferences?

We've been producing customizable neon signs for more than 2 years. We can customize different type of writing, as well as other more specific models. For more details, click here.
When will I receive my order?

All orders from Bucharest usually arrive at your doorstep within 10-14 business days. Orders to all the other cities may have a longer waiting period. For any urgent requirements you can contact us at : office@si4rk.com
What is your Return policy?

If you receive a damaged product, contact us and we will pick it up and offer you a new product in exchange. We do not provide pre-paid shipping for return labels if the package arrived to you undamaged.
What Payment Methods are accepted?

We accept Visa and Mastercard
How can I reach the customer support ?

Feel free to contact us at any time at : office@si4rk.com
How to take care of my neon led sign?

Taking care of your neon LED sign is essential to ensure its longevity and optimal performance. Follow these simple steps to maintain and preserve your neon LED sign: Dusting: Regularly dust the surface of your neon LED sign using a soft, lint-free cloth or a feather duster. This helps remove any accumulated dirt or debris that may dull its glow. Cleaning: To clean the sign, use a mild, non-abrasive glass cleaner or a mixture of warm water and gentle soap. Dampen a soft cloth with the solution and gently wipe the surface of the sign, ensuring not to apply excessive pressure or saturate it. Avoid using harsh chemicals or abrasive materials that can damage the sign. Avoid Direct Sunlight: Protect your neon LED sign from prolonged exposure to direct sunlight, as UV rays can fade the colors and degrade the materials over time. Consider placing the sign in an area where it is shielded from direct sunlight or using window films to filter UV rays. Prevent Moisture Damage: Ensure that the sign is installed in a dry environment and protected from excessive moisture. Avoid exposing the sign to water or humidity, as it can damage the electrical components and affect its functionality. Check Wiring Regularly: Periodically inspect the wiring and connections of your neon LED sign. Look for any loose or frayed wires and ensure that the connections are secure. If you notice any issues, it is advisable to consult a professional electrician for repairs. Power Off During Maintenance: Whenever performing maintenance or cleaning on your neon LED sign, make sure to switch off the power supply. This prevents accidental damage or electric shock and ensures your safety. By following these care tips, you can extend the lifespan of your neon LED sign and keep it looking vibrant and captivating for years to come.